Shipping & Returns
Shipping
All Pursell Brand orders ship from our 3PL fulfillment partner. We aim to ship within 1–3 business days of order placement.
Domestic (US): Standard shipping is calculated at checkout based on your location and order weight. Most orders arrive within 3–7 business days after shipment.
International: Currently shipping to the United States only. International shipping coming soon — drop your email at the footer if you want first notice when it goes live.
Tracking: You'll receive a confirmation email with tracking the moment your order ships.
Returns
If your hat doesn't fit right or arrives damaged, we'll make it right.
- Return window: 14 days from delivery date
- Condition: Unworn, unwashed, with original tags attached
- Refunds: Issued to the original payment method within 5–7 business days of receiving your return
To start a return or exchange, email us at hello@pursellbrand.com with your order number and what you'd like to do. We'll send return instructions within 1 business day.
Damaged or Wrong Item
If anything arrives damaged or you got the wrong item, reach out within 7 days of delivery and we'll cover the return shipping plus get a replacement out fast.
Questions?
Email hello@pursellbrand.com — we read every message.